Storage East Bedfont Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage East Bedfont provides storage and related removal services to private and business customers. By making a booking, paying a deposit or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to all services supplied by Storage East Bedfont, including but not limited to storage of goods, loading and unloading, handling, transportation in connection with storage, and any additional services that may be agreed in writing.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the individual, company or organisation that books or uses our services.
Services means storage of goods and any associated or removal-related services supplied by Storage East Bedfont.
Goods means the items that you deliver to us, or that are collected on your behalf, for the purpose of storage or related handling.
Contract means the agreement between you and Storage East Bedfont, comprising these Terms and Conditions and any written confirmation of your booking.
2. Booking Process
2.1 You may request a quotation for services by contacting Storage East Bedfont and providing full and accurate information about the nature, volume, weight and approximate value of the goods, as well as access details at any collection and delivery addresses.
2.2 Quotations are provided based on the details you supply. If any information you provide is incomplete or inaccurate, Storage East Bedfont reserves the right to amend the quotation or invoice you for any additional costs reasonably incurred.
2.3 A booking is only accepted when Storage East Bedfont confirms the booking in writing or issues an invoice or booking reference. Any provisional dates or times discussed are not guaranteed until we issue such confirmation.
2.4 You must ensure that the person making a booking on behalf of a business or organisation has the necessary authority to bind that business or organisation to the Contract.
2.5 Storage space, collection dates and other resources are subject to availability. Storage East Bedfont reserves the right to decline a booking at its discretion.
3. Services and Access
3.1 Storage East Bedfont will provide storage services using reasonable skill and care, and will allocate storage space suitable for the type of goods declared, subject to the limitations set out in these Terms and Conditions.
3.2 If removal-related services such as collection or delivery are included, you must ensure that suitable parking and access are available at the agreed times. This includes ensuring that any required permissions or permits are obtained in advance.
3.3 If access is restricted or delayed due to circumstances outside our control, additional waiting time, extra labour or alternative arrangements may be charged at our prevailing rates.
3.4 You or your authorised representative must be present at collection and delivery addresses to supervise loading and unloading and to ensure that only the intended goods are removed or delivered.
4. Prohibited and Restricted Goods
4.1 You must not store or ask us to handle any of the following prohibited goods:
a. Explosives, weapons, ammunition or similar items.
b. Flammable, hazardous or toxic materials, chemicals or gases.
c. Perishable goods, food, plants or living creatures.
d. Illegal items or goods acquired unlawfully.
e. Waste, including household refuse, building rubble or items intended for disposal rather than storage.
4.2 If you wish to store any high value items such as jewellery, precious metals, artwork, antiques, watches, valuable collections or items with unusual or sentimental value, you must inform us in writing before the Contract is formed. We may impose special conditions or refuse to accept such items.
4.3 If prohibited or restricted goods are discovered in your consignment or storage unit, Storage East Bedfont may, at its discretion and without liability, remove, dispose of or isolate such goods, and charge you for any reasonable costs, losses or damages arising as a result.
5. Packing and Preparation of Goods
5.1 Unless otherwise agreed in writing, you are responsible for properly packing and protecting your goods so that they are safe for handling, transport and storage.
5.2 Fragile items such as glass, ceramics, electronics and musical instruments must be individually wrapped and cushioned. Furniture and appliances must be suitably protected against scratches and other damage.
5.3 Storage East Bedfont is not liable for damage arising from inadequate or unsuitable packing that you or a third party have undertaken, even if our personnel have assisted with loading or unloading.
5.4 If we agree to provide packing services, these will be supplied with reasonable care. However, you must still advise us in advance of any particularly delicate or high value items that require special attention.
6. Payments, Deposits and Charges
6.1 Our quotation will set out the basic charges for the services requested. Unless otherwise specified, quotation amounts are exclusive of any applicable taxes or statutory charges.
6.2 Storage East Bedfont may require a deposit or prepayment to secure your booking. The amount and due date of any deposit will be advised at the time of booking.
6.3 Unless otherwise agreed, all storage fees are payable in advance for the relevant billing period. Charges for collection, delivery or other removal-related services are payable on or before the service date.
6.4 We may adjust ongoing storage charges by giving you prior written notice. Any change to storage charges will take effect from the start of your next billing period.
6.5 If payment is not received by the due date, Storage East Bedfont may charge interest on overdue amounts at a reasonable commercial rate and may suspend or refuse access to your goods until payment is brought up to date.
6.6 You agree to reimburse Storage East Bedfont for any reasonable costs we incur in recovering overdue amounts, including administrative costs and the costs of debt collection agencies or legal proceedings.
7. Cancellations, Postponements and No-Shows
7.1 If you wish to cancel or postpone your booking, you must notify Storage East Bedfont as soon as possible. Cancellation or postponement is only effective when we confirm receipt of your request.
7.2 For storage-only bookings, if you cancel before goods are brought into store, we may retain part or all of any deposit to cover reasonable administrative costs and any preparatory work already undertaken.
7.3 For storage combined with collection or removal-related services, the following charges may apply based on the notice you provide before the scheduled service time:
a. More than 7 days notice: no cancellation fee, and any deposit may be refunded subject to deduction of documented costs already incurred.
b. Between 3 and 7 days notice: up to 50 percent of the quoted service charge may be payable.
c. Less than 3 days notice or failure to be available at the agreed time: up to 100 percent of the quoted service charge may be payable.
7.4 If Storage East Bedfont needs to cancel or change a booking due to operational reasons, safety concerns or circumstances beyond our reasonable control, we will aim to offer an alternative date or a refund of any prepayments for the affected services. We will not be liable for any indirect or consequential losses arising from such changes.
8. Your Responsibilities
8.1 You are responsible for ensuring that all information provided to Storage East Bedfont is accurate and complete, including any declarations of value, special requirements, and access details.
8.2 You must ensure that all goods presented for storage or associated services are your property or that you have the authority of the owner to enter into the Contract.
8.3 You must comply with all instructions, site rules and safety requirements notified by Storage East Bedfont, including any regulations relating to fire safety, prohibited goods and waste management.
8.4 You must not cause any nuisance or damage to our premises, personnel, vehicles or equipment. You are responsible for the conduct of anyone who accompanies you or acts on your behalf.
9. Waste Regulations and Environmental Obligations
9.1 Storage East Bedfont operates in accordance with relevant waste and environmental regulations. Goods may not be stored as a substitute for waste disposal or fly-tipping.
9.2 You must not bring waste materials, refuse, rubble, hazardous waste, or items that have clearly reached the end of their life into storage unless Storage East Bedfont has expressly agreed in writing to accept them for a specific purpose and in accordance with any legal requirements.
9.3 If goods in your storage allocation are, in our reasonable opinion, waste or are likely to cause a health, safety or environmental risk, Storage East Bedfont may remove, quarantine or arrange disposal of such goods. You will be liable for all reasonable costs associated with removal, disposal, cleaning or making safe, together with any regulatory charges or penalties incurred as a result.
9.4 You agree not to abandon goods at our premises or in vehicles. If you fail to collect goods when required, or if storage fees are not paid, we may exercise our rights under these Terms and Conditions to sell, dispose of or otherwise deal with the goods in a lawful manner.
10. Limitation of Liability
10.1 Storage East Bedfont will exercise reasonable skill and care in handling, transporting and storing your goods. However, we do not provide insurance cover for your goods as part of the standard service. You are strongly advised to arrange your own insurance to protect the full value of your goods while in storage and during any associated transport.
10.2 Subject to the remainder of this clause, our liability for loss of or damage to goods arising from our negligence or breach of Contract shall be limited to a reasonable amount per item or per consignment, taking into account the level of charges paid for the services and the nature of the goods declared. If you disclose a specific value for your goods that we have accepted in writing, any liability may be limited to that amount.
10.3 Storage East Bedfont will not be liable for loss or damage where any of the following apply:
a. The loss or damage arises from your failure to adequately pack, protect or label the goods.
b. The goods are inherently fragile or perishable, or are prohibited or restricted under these Terms and Conditions.
c. Loss or damage results from fair wear and tear, atmospheric or climatic conditions, vermin, or gradual deterioration.
d. Loss or damage is caused by events beyond our reasonable control, including but not limited to fire, flood, storm, accident, theft by third parties, industrial disputes, road closures or public authority actions.
10.4 Storage East Bedfont will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of sentimental value.
10.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
11. Lien and Sale of Goods
11.1 Storage East Bedfont has a general lien over the goods for all amounts due and unpaid under the Contract and any other contracts between you and us.
11.2 If any sum remains unpaid for more than a reasonable period after the due date, we may withhold access to your goods and ultimately sell or dispose of some or all of the goods after giving you reasonable notice of our intention to do so.
11.3 The net proceeds of any sale will be applied to discharge your outstanding debts and the costs of sale or disposal. Any balance remaining will be held for you, provided you claim it within a reasonable period. If you do not claim it, we may retain it.
12. Claims and Time Limits
12.1 You must inspect goods as soon as reasonably practicable after collection from storage or delivery. Any visible loss or damage must be notified to Storage East Bedfont in writing within a reasonable time.
12.2 For non-visible loss or damage that could not reasonably be discovered on inspection, you must notify us in writing as soon as reasonably practicable after discovery and within a reasonable period from the date you collected your goods or they were delivered.
12.3 If you do not notify Storage East Bedfont of a claim within a reasonable period, we may not be liable for the loss or damage claimed, as it may be difficult to investigate and establish the cause.
13. Data Protection and Privacy
13.1 Storage East Bedfont will collect and process personal information provided by you for the purposes of managing your booking, providing services, administering your account and complying with legal obligations.
13.2 Your personal data will be handled in accordance with applicable data protection laws. We will retain your information only for as long as necessary for these purposes or as required by law.
14. Variations
14.1 Storage East Bedfont may update or amend these Terms and Conditions from time to time. Any changes will not affect existing Contracts already confirmed unless required by law or agreed with you.
14.2 Any variation to the Contract requested by you is only effective if agreed by Storage East Bedfont in writing.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between you and Storage East Bedfont are governed by and interpreted in accordance with the law of England and Wales.
15.2 You and Storage East Bedfont agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with the Contract or these Terms and Conditions.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or regulator, the remaining provisions shall remain in full force and effect.
16.2 Failure or delay by Storage East Bedfont in exercising any right or remedy under the Contract shall not constitute a waiver of that or any other right or remedy.
16.3 The Contract is between Storage East Bedfont and the Customer. No other person shall have any rights to enforce any of its terms.
16.4 These Terms and Conditions, together with any written quotation or booking confirmation, represent the entire agreement between you and Storage East Bedfont in relation to the services supplied, and supersede any prior discussions, correspondence or understandings.
