Eastbedfont Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Eastbedfont Storage provides self storage services to customers in the United Kingdom. By making a booking, signing a storage agreement, or placing goods into a unit, the customer agrees to be bound by these terms. These conditions are intended to be fair, clear, and consistent with applicable UK consumer law and general contract principles. In these terms, references to “we”, “us”, and “our” mean Eastbedfont Storage, and references to “you” and “your” mean the person or business using the storage services.

These terms apply to the storage of goods in a storage unit, locker, or other designated area supplied by us. They do not create a tenancy, lease, or bailment beyond the service arrangement expressly agreed between the parties, except where required by law. You must ensure that any use of the storage service is lawful, reasonable, and within the agreed limits of space, access, and permitted goods.

We may update these conditions from time to time to reflect legal, operational, or safety changes. Any amended version will apply from the date stated, unless a different effective date is required by law. Continued use of the storage unit service after changes take effect will be treated as acceptance of the updated terms.

Booking process begins when you request a unit and provide the information we reasonably need to assess availability and suitability. You must give accurate details about your identity, contact information, intended use, and the type of goods to be stored. For business customers, we may request company information and proof of authority from the person making the booking.

A booking is not confirmed until we have accepted it and, where applicable, received any required deposit, advance payment, or completed agreement. We may refuse a booking where the proposed use is unsuitable, unlawful, or inconsistent with our operational or safety requirements. The storage period will begin on the agreed start date, even if you do not move goods in immediately, unless we expressly agree otherwise.

Before the start of the service, you must review the size of the unit, access arrangements, restrictions, and any occupancy rules. It is your responsibility to choose a unit that is appropriate for your belongings. We may provide general descriptions or estimated capacity, but you remain responsible for checking that the self storage agreement meets your needs.

When your booking is accepted, you may be required to sign a storage licence or confirm your acceptance electronically. That document, together with these Terms and Conditions and any written notices we issue, forms the agreement between us. If there is any inconsistency, the signed agreement or specific written variation will take priority to the extent of that inconsistency.

You agree to provide accurate identification and, where needed, evidence of address or business status before access is granted. We may carry out reasonable checks to comply with anti-fraud, safety, or legal obligations. If any information provided is false, incomplete, or misleading, we may cancel the booking or suspend access without liability, subject to any mandatory rights you may have under UK law.

We may make reasonable operational changes to the assigned unit before the start date, including reallocating a unit of similar size or specification where necessary. If a material change is required and cannot be accommodated on comparable terms, you may cancel the booking before the storage period starts and receive any refundable sums due in accordance with our cancellation policy.

Payments must be made in advance unless we agree otherwise in writing. Charges may include storage rent, admin fees, deposits, insurance-related charges if applicable, late payment fees, lock replacement charges, cleaning charges, and any other sums clearly set out in the agreement. All prices are stated in pounds sterling and may be subject to VAT where applicable.

You must pay by the due date shown on your invoice or payment schedule. If payment fails or is overdue, we may charge interest and recovery costs to the maximum extent permitted by law. We may also suspend access to your unit until all outstanding amounts are paid. Continued non-payment may lead to termination of the agreement and sale or disposal of goods in accordance with our statutory rights and any lawful notice procedures.

If you dispute an invoice, you must tell us promptly and provide full details of the issue. You must still pay any undisputed amount on time. Any refund, credit, or adjustment will be made only where required by law or expressly agreed in writing. We are not responsible for bank charges, currency conversion fees, or other third-party costs imposed by your payment provider.

You may be required to keep a valid payment method on file for recurring charges, and you authorise us to take payment for sums due under the agreement. If a deposit is collected, it may be used to offset damage, cleaning, missing keys, overdue balances, or other breaches of the contract, subject to an itemised assessment. Any remaining balance will be returned within a reasonable period after the account is settled and the unit is vacated, unless a lawful reason allows us to retain it.

Cancellations are governed by the point at which the booking is made and the storage period begins. If you cancel before the service start date, we may offer a refund of prepaid storage charges less any non-refundable booking, admin, or reservation fees, if those fees were clearly disclosed when you booked. If we have already incurred direct costs at your request, we may deduct those costs where permitted by law.

If you cancel after the storage period has begun, charges may continue until the agreed notice period expires and the unit is fully vacated and returned. You must remove all goods, return keys or access devices, and leave the unit clean and empty. Cancellation does not remove responsibility for any outstanding sums, damage, or breaches that occurred before the cancellation took effect.

Notice and termination may be given by either party in accordance with the agreement. We may terminate immediately, or on shorter notice where lawful, if you breach these terms, store prohibited goods, fail to pay amounts due, create a safety risk, or use the unit unlawfully. If we terminate for serious breach, you must remove your goods by the date stated in the notice, or we may take lawful steps to secure, move, or dispose of them where permitted by law.

Liability is limited as far as UK law allows. We will take reasonable care in providing the service, but we do not accept responsibility for loss or damage to goods unless caused by our negligence, wilful misconduct, or another liability that cannot legally be excluded. You are responsible for insuring your own property for its full replacement value and for any items of particular importance, sensitivity, or high value.

We are not liable for loss, theft, damage, deterioration, mould, pests, fire, flood, water ingress, atmospheric conditions, electrical failure, or other events beyond our reasonable control, except to the extent such loss is directly caused by our proven negligence and cannot be excluded by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that may not be limited under UK law.

You must not store any prohibited, dangerous, illegal, hazardous, perishable, contaminated, explosive, combustible, toxic, stolen, or offensive items, or any goods that may damage the premises, other users’ property, or the environment. You must also not store live animals, plants requiring care, waste, or items that attract vermin or create odour. If you are unsure whether an item is suitable, you must obtain written confirmation before placing it into the unit.

Waste regulations apply to all use of our storage facilities. You must not abandon rubbish, packaging, broken items, oils, chemicals, batteries, tyres, electrical waste, or any controlled waste in or around the premises unless specifically authorised and lawfully handled. You are responsible for removing all waste arising from your use of the storage unit and disposing of it in accordance with environmental law and local waste rules.

If you leave waste, contaminated items, or prohibited materials on the premises, we may charge reasonable removal, cleaning, transport, and disposal costs, together with any additional costs arising from contamination, specialist handling, or regulatory compliance. You remain liable for fines, claims, losses, or enforcement action arising from your breach of waste obligations, except where such matters are caused by our own fault and cannot legally be transferred to you.

You must keep the unit locked and secured with an approved lock unless we state otherwise. Access credentials, keys, codes, or fobs must not be shared with unauthorised persons. You are responsible for all activity carried out using your access method, unless we have agreed in writing that access may be shared with a named person. If you lose an access device, you must notify us promptly so that replacement or reprogramming arrangements can be made.

We may enter a unit in an emergency, where required by law, where we reasonably believe there is a risk to health, safety, or property, or where entry is necessary to inspect, repair, secure, or prevent damage to the premises. Where practicable, we will give notice, but immediate entry may occur without prior notice if urgent action is needed. We may also move items temporarily for operational, safety, or maintenance reasons, provided we act reasonably.

Goods are stored at your sole risk, except for losses directly caused by our negligence or other non-excludable liability. You should not store items that you are unwilling to lose or that require special environmental conditions unless we have expressly agreed to provide those conditions in writing. Any statement we make about security, access, or suitability is an operational statement only and is not a guarantee that loss will never occur.

Where you are a consumer, nothing in these terms affects rights that cannot be excluded under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or any other relevant UK legislation. If any clause is found invalid, unlawful, or unenforceable, the remainder of the agreement will continue in force, and the affected clause will be interpreted or amended to the minimum extent necessary to make it lawful.

We may transfer our rights and obligations under the agreement to another suitably authorised operator or successor business, provided this does not materially reduce your rights. You may not assign, transfer, or sublet the unit or the agreement without our prior written consent. Any waiver by us of a breach must be in writing and will apply only to that specific instance.

These terms and any dispute, claim, or matter arising from them or the storage service are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere in the UK. By using Eastbedfont storage services, you confirm that you have read, understood, and agreed to these Terms and Conditions.